Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account data: name, email address, phone number, profile photo
• Business data: business name, category, bank account details (encrypted)
• Content data: posts, images, videos, and comments you create
• Transaction data: wallet funding, withdrawals, purchases, and payouts
• Usage data: pages viewed, actions taken, device type, and IP address

2. How We Use Your Information

• To provide, operate, and improve the Vent platform
• To process transactions and deliver payouts
• To send service notifications (email and push)
• To detect and prevent fraud or abuse
• To comply with legal obligations (KYC/AML)

3. Data Sharing

We do not sell your personal data. We share data with:

• Payment processors (Paystack) to process transactions
• Cloud storage (Cloudinary) to host media
• Messaging providers (TalkJS) for in-app chat
• Analytics & monitoring for platform reliability
• Law enforcement when required by applicable law

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 90 days for fraud prevention and legal compliance, after which it is deleted or anonymised.

5. Your Rights

You have the right to:

• Access a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications

To exercise these rights, email [email protected].

6. Cookies & Tracking

We use cookies and similar technologies for authentication, session management, and analytics. You can control cookies through your browser settings, though disabling them may affect platform functionality.

7. Security

We use industry-standard encryption (TLS/HTTPS) and access controls to protect your data. However, no transmission over the internet is 100% secure. Please protect your account credentials.

8. Children's Privacy

Vent is not directed to children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via email or platform notification at least 14 days before taking effect.

10. Contact

For privacy inquiries, contact our Data Protection Officer at [email protected].